Be Assertive- Confrontation Skills for Managers and Supervisors Many compliance professionals shy away

Many compliance professionals shy away from Reg O topics for several reasons: it isn’t a consumer compliance issue

Managers are expected to resolve the conflicts and most managers are ill-equipped to do so

Course Overview: Introduction and overview of anti-money laundering responsibilities placed on financial institutions and their employees by the U

so many details

Be Assertive- Confrontation Skills for Managers and Supervisors Many compliance professionals shy awayGain a better understanding of how managers can address and resolve workplace conflict using assertiveness and communication skills. Every workplace has conflict. It cannot be avoided. Conflict ranges from huge decisions such as where to build a new manufacturing plant or what software to buy to simple decisions like where we should go for lunch and what hotel we want to book for the holiday party. Managers are expected to resolve the conflicts and